metro turf Privacy Policy

What We Collect and Why

When you create an account or use the metro turf platform, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document required for age and identity verification in compliance with Philippine regulations. We also collect transactional data such as deposit amounts, withdrawal requests, and game activity logs, which help us maintain accurate account records and detect any unusual or potentially fraudulent behaviour. Device information — including your IP address, browser type, operating system, and mobile device identifiers — is gathered automatically when you access our platform, and this data helps us optimise performance and ensure compatibility across different handsets commonly used in the Philippines. We may also collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activities we run from time to time. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and we only collect information that is adequate, relevant, and not excessive in relation to the purposes for which it is processed.

How Your Information Is Used

The personal information we hold is used primarily to operate, maintain, and improve the metro turf platform for Filipino players. We use your identity and contact details to verify your account, process deposits and withdrawals in Philippine pesos, and communicate important account-related updates such as security alerts or changes to our terms. Game activity and transaction data are analysed to detect patterns that may indicate problem gambling, allowing us to fulfil our responsible gaming obligations and reach out to players who may need support. We may use your email address or mobile number to send you service notifications, but we will not send you unsolicited marketing messages without your explicit consent. Aggregated and anonymised usage data may be used internally to understand how players interact with our games and features, enabling us to make informed decisions about platform improvements. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes under any circumstances.

Cookies and Tracking Technologies

metro turf uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly on your device. Essential cookies are required for core functionality such as keeping you logged in during a session and remembering your language or display preferences. Performance cookies help us understand which pages and features are used most frequently, allowing us to prioritise improvements that benefit the majority of our Filipino players. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. By continuing to use metro turf after being informed of our cookie practices, you consent to the use of essential cookies as described in this policy.

Data Sharing and Disclosure

We do not share your personal information with third parties except in the limited circumstances described here. We may share data with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions and identity verification partners — but these parties are contractually bound to handle your data securely and only for the specific purpose for which it was shared. We may disclose information to regulatory authorities, law enforcement agencies, or courts in the Philippines when required to do so by law, court order, or to protect the rights, property, or safety of metro turf, our players, or the public. In the event of a business restructuring or transfer of ownership, your data may be transferred to the new entity, but only under the same privacy protections described in this policy. We will never sell your personal data to data brokers, advertisers, or any other commercial third party.

Data Security and Retention

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view sensitive account information, and regular security reviews of our systems and processes. Despite our best efforts, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your metro turf account and to keep your login credentials confidential at all times. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering record-keeping obligations. When your data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, Filipino players have specific rights regarding their personal information held by metro turf. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account profile. You may also request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law.

Changes to This Policy

metro turf reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or through a prominent notice on the platform prior to the changes taking effect. The date at the top of this page indicates when the policy was last revised, and we encourage you to review it periodically to stay informed about how we protect your information. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised policy. If you have questions about this Privacy Policy or about how your data is handled, please visit our FAQ page or reach out to our support team directly.